Terms of Service
Welcome to Zaokit ClaudeOps ("we", "us"). By subscribing to or using the service, you agree to these Terms, our Refund Policy and our Privacy Policy. If you do not agree, please do not subscribe.
1. The service
We provide managed remote Mac environments, AI workspace configuration, subscription billing management and technical consulting (the "Service"). We are an independent provider and are not affiliated with, authorised by or partnered with Anthropic PBC, Apple Inc. or Google LLC.
2. Third-party services
- Third-party services such as Claude, Google Drive and iCloud+ are provided by their respective providers under their own terms and policies. These accounts are registered in your name and belong to you. You are responsible for complying with each provider's terms, usage policies and regional requirements, and for making sure your use is lawful where you are.
- We only manage subscriptions and renewals on your behalf. We make no guarantee about the availability, features, usage limits, model versions or policy changes of any third-party service. The "1x / 5x / 20x" plan multipliers are relative indicators only. Actual usage is subject to the provider's rules at the time.
- If a third-party provider restricts, suspends or terminates your account, or changes its products, limits or prices, we will make reasonable efforts to help, but we are not liable for the impact.
3. Environments
- 1x / 5x (multi-user machines): each user has a separate macOS account, accessible only via Apple Screen Sharing. You must not attempt to access other users' accounts or data, or install remote control, screen recording, network proxy or other software that may affect other users.
- 20x (dedicated machine option): you may install software and change system settings within reason, and you are responsible for any resulting stability or security issues.
- Machine model, specification and region are allocated based on available resources. We will try to honour the preferred region you select at checkout but cannot guarantee it. We may migrate your environment for maintenance, incident handling or capacity reasons, and will try to give notice in advance except in emergencies.
4. Acceptable use
You must not use the Service to:
- engage in unlawful activity or infringe the intellectual property, privacy or other rights of others;
- send spam, launch attacks, run port scans or distribute malware;
- mine cryptocurrency or run sustained high-load computing unrelated to the Service;
- resell or sublet the Service, or share your access credentials with others;
- breach any third-party provider's terms or usage policies.
If you breach these rules, we may suspend or terminate the Service immediately without refund.
5. Support
The support hours shown for each plan (7×8h / 7×16h / 7×24h) describe when we accept and handle requests. We will make reasonable efforts to respond promptly but do not commit to specific response or resolution times.
6. Availability and maintenance
The Service is provided on an "as is" and "as available" basis. We make reasonable efforts to keep it stable but do not guarantee it will be uninterrupted or error-free. We will try to give advance notice of planned maintenance. Interruptions caused by power outages, network carrier faults, third-party outages, natural disasters or other events beyond our reasonable control are not a breach by us.
7. Data and backups
- You are responsible for the data in your account and should back up important data regularly. We are not liable for data loss except where required by law.
- We do not actively access content in your account, and only take necessary action for system maintenance, security incidents, legal requirements or troubleshooting you have authorised.
- After the Service ends, we may delete your account and data after 7 days. Please export anything you need before then.
8. Fees and renewals
- The Service is billed monthly and renews automatically via Stripe at the price shown at checkout.
- We may change prices with at least 30 days' notice. You may cancel before the new price takes effect.
- Promotional prices apply only to subscriptions started during the promotion period. While your subscription remains continuously active, renewals are charged at the promotional price, subject to clause 8.2. If you cancel and later resubscribe, the then-current price applies.
- Cancellation and refunds are covered by our Refund Policy.
9. Suspension and termination
You may cancel at any time and the Service continues until the end of the current billing period. We may suspend or terminate the Service if you breach these Terms, fail to pay, or your use creates a security risk. We may also discontinue the Service with 30 days' notice and refund, on a pro-rata basis, any fees paid for the unused period.
10. Limitation of liability
To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, data, goodwill or business; and (b) our total liability in connection with the Service is limited to the fees you actually paid us in the one month before the event giving rise to the claim.
Nothing in these Terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded. Where the law allows us to limit our liability, our liability is limited to supplying the services again or paying the cost of having them supplied again.
11. Changes to these Terms
We may update these Terms from time to time and will give advance notice of material changes by email or on our website. Continuing to use the Service after changes take effect means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of Australia.
13. Contact
Questions about these Terms? Email jason2023zhang@gmail.com (alternative: support@zaokit.ai).