Refund Policy
This policy sets out how cancellations and refunds work and forms part of our Terms of Service. It does not exclude any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
1. Cancelling
The Service is billed monthly and you can cancel at any time. After you cancel, the Service continues until the end of the current billing period and will not renew. To cancel, email us.
2. Before delivery
If you cancel before we deliver your environment and access details, we will give you a full refund.
3. After delivery
When we activate the Service, we allocate hardware resources and pay the related third-party subscription fees on your behalf. For this reason, fees for the current period are generally not refundable after delivery and are not pro-rated by day, except as set out in section 4 or where required by law.
4. Outages caused by us
If the Service is unavailable for more than 72 consecutive hours for reasons within our control, we will extend your service period by the number of days affected. If you would rather cancel, you may request a pro-rata refund for the unused part of the current period.
5. Impact caused by third parties
Impact caused by third-party providers (including Anthropic, Google and Apple), such as policy changes, usage limits, account restrictions or outages, is not within our control, and third-party fees already paid on your behalf are not refundable. We will make reasonable efforts to help you resolve the issue.
6. Cloud storage
Once cloud storage has been activated, fees for the current period are not refundable. After cancellation, storage continues until the end of the current period.
7. Termination for breach
No refund is given if the Service is suspended or terminated because you breached our Terms of Service.
8. How to request a refund
- Email jason2023zhang@gmail.com with your subscription email, Stripe receipt number and the reason for your request.
- We will reply within 5 business days.
- Approved refunds are returned to your original payment method. Processing time depends on your bank or payment provider.
9. Chargebacks
If you have a question about a charge, please contact us first and we will sort it out quickly. If you file a chargeback with your bank without contacting us, we may suspend the related service while the dispute is open.