Privacy Policy
This policy explains how we collect, use, store and protect your personal information when providing Zaokit ClaudeOps. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information we collect
- Contact and account details: your name, email address and the preferred region you choose at checkout.
- Payment information: processed by Stripe. We never see or store your full card number; we can only see transaction records, receipts and payment status.
- Service information: third-party account emails you provide to set up the Service (such as Claude, Google or Apple accounts) and the access credentials we issue to you.
- Communications: messages you send us by email, Telegram or other channels.
- Website data: device, browser, IP address and pages visited, collected through analytics tools such as Google Analytics and Umami.
2. How we use it
We use this information only to set up and deliver the Service, handle billing and renewals, provide support, keep our systems secure and prevent abuse, meet legal obligations, and improve our website and Service. We do not sell your personal information.
3. Data in your environment
Files, code and sessions you store in your environment belong to you. We do not actively access them, and only take necessary action for system maintenance, security incidents, legal requirements or troubleshooting you have authorised.
4. Sharing
We only share necessary information with:
- service providers we need to deliver the Service, such as payment processing (Stripe), website analytics, and network and infrastructure providers;
- third-party providers, where needed to manage subscriptions on your behalf;
- authorities, where required by law or a lawful government request.
5. Cross-border processing
Our environments are located in Australia, the United States, Singapore, Malaysia, Japan, Cambodia, New Zealand and Canada, and providers such as Stripe may process data in other countries. Your information may therefore be stored or processed outside your country. We take reasonable steps to protect it.
6. Retention
- Contact, account and billing information: kept while you use the Service and afterwards for as long as tax, accounting or other laws require.
- Data in your environment: may be deleted 7 days after the Service ends.
7. Security
We use reasonable technical and organisational measures to protect your information, such as access controls and account isolation. However, no internet transmission or storage is completely secure, and we cannot guarantee that information will never be accessed without authorisation.
8. Cookies and analytics
Our website uses analytics tools to understand how it is used, and these tools may use cookies or similar technologies. You can disable cookies in your browser settings and still browse the site.
9. Your rights
You can ask us to access, correct or delete your personal information, except where we must keep it by law. If you have a concern about how we handle your information, please contact us first. If we cannot resolve it, you may complain to the Office of the Australian Information Commissioner (OAIC).
10. Changes
We may update this policy from time to time and will publish the updated version on this page. We will give advance notice of material changes by email or on our website.
11. Contact
For privacy questions, email jason2023zhang@gmail.com (alternative: support@zaokit.ai).